Hear how a healthcare-safe voice agent answers calls, captures intent, routes to booking, and escalates to your team—without providing medical advice.
MDS designs AI voice agents for healthcare that focus on operational assistance—routing callers to the right next step, capturing booking intent, and handing off to humans with clear disclosures and privacy guardrails.
Demo is simulated. No medical advice. Do not share personal medical information. Outcomes vary; no guarantees.
These are example patterns. We tailor language, policies, and handoff rules to your specialty, locations, and team workflows.
Capture booking intent and route to scheduling
Greeting, operational info, booking options, location selection
Location preference, timeframe, new/returning patient
Booking link, callback queue, or live transfer
Thanks for calling. I can help with booking, pricing, locations, or connecting you to the team. This is an automated assistant—no medical advice.
I want to book a new appointment.
Great. Which location do you prefer, and are you looking for this week or next?
To confirm the right slot, are you a new or returning patient? (No clinical questions.)
I can send booking options by WhatsApp or connect you to the front desk now—your choice.
automated assistant + scope boundaries (no medical advice).
booking, pricing, location, billing, speak to team.
location preference, timing window, new/returning patient, preferred channel (with consent).
to scheduling link, callback queue, WhatsApp handoff, or live transfer.
structured "handoff note" to staff/CRM (non-sensitive).
logs + transcripts (where enabled) + QA checkpoints.
clinical questions, urgent symptoms, complaint escalation, privacy-sensitive requests
If this is a medical emergency, call your local emergency number immediately.
Privacy-first language: "Please don't share personal medical information on this call."
Telephony (SIP/PBX/Twilio)
Call center tools
Scheduling
CRM
Email/SMS (consent-first)
Analytics
intent + location + timing + preferred channel + notes (no clinical data).
Note: Integrations depend on your stack; we map this during discovery.
map your call intents, scripts, and escalation policies.
boundaries + disclosures + emergency handling (EN/AR).
connect telephony + CRM + scheduling + reporting.
limited hours/locations; measure deflection, transfers, and bookings.
expand coverage with ongoing QA and script iteration.
Request an AI Demo to see your top 3 call scenarios.
Request an AI DemoRequest a demo and we'll tailor the scenarios to your locations, specialty, and booking workflow—within clear safety boundaries.