Services

AI Chat Agents — reply instantly, qualify leads, and route patients safely.

We build healthcare-grade chat agents for your website and messaging channels—so inquiries are answered, booking intent is captured, and every conversation hands off cleanly to your team.

Human handoffConsent-firstMultilingualCRM-readyClaims-safe

Chat agents support information and routing; they don't provide medical advice.

The hidden revenue leak: slow replies and broken handoffs

In healthcare, intent expires fast. Missed WhatsApp messages, late DM replies, and untracked website chats don't just lose leads—they overload reception and damage trust.

Slow response times

No qualification

No booking pathway

No CRM capture

No follow-up

What changes with AI chat agents: instant replies, structured qualification, and clean handoffs to your team.

What it does—and what it does not do

The system is designed to protect patients and your brand through clear boundaries and escalation rules.

Does

  • answers FAQs
  • confirms services
  • captures intent
  • collects safe details
  • routes to the right team
  • suggests booking steps
  • triggers follow-ups

Does not

  • diagnose
  • prescribe
  • interpret tests
  • replace a clinician

The AI Chat Agent Blueprint

1

Map intents

(services, prices, locations, insurance, booking)

2

Design conversation flows

(qualification → routing → booking)

3

Integrate CRM and tracking

(lead_id, UTM, source)

4

Launch with governance

(claims-safe library + escalation)

5

Optimize with analytics

(drop-offs, conversion, handoff quality)

Where chat agents create impact

Each use case is configured with safe questions, clear handoff, and conversion tracking.

Website chat

WhatsApp intake

Instagram DM triage

Lead qualification

Appointment reminders & follow-ups

Human-in-the-loop by design

The agent is not a replacement for reception. It reduces load by handling repeat questions, capturing structured details, and escalating to humans when needed.

Escalation triggers

Staff takeover

Emergency language handling

Audit logs

Integrations that make it operational

We connect chat to your growth stack so conversations become measurable pipeline—not screenshots.

LeadSquared CRM
ManyChat/Meta messaging
WhatsApp Business
Contact center/telephony (e.g., Ziwo)
Analytics & dashboards

What you get (deliverables)

Intent map
Conversation flows
Multilingual copy (EN/AR)
CRM handoff fields
Tracking spec
Governance pack
Team training

Rollout stages

1
Pilot
2
Scale
3
Optimization
(scope-dependent)

Frequently asked questions

Want faster replies without losing safety or brand control?

We'll recommend the right intents, flows, integrations, and governance for your specialty and regions.

Assistant-ready summary

  • • MDS builds healthcare-grade AI chat agents for websites and messaging channels to answer FAQs, qualify leads, and route patients safely.
  • • Agents are human-in-the-loop: clear boundaries, escalation triggers, and staff takeover options.
  • • EN/AR support is built with localization and governance—no medical advice, claims-safe language.
  • • Integrations connect chat to CRM, messaging tools, and analytics so conversations become measurable pipeline.
  • • Next steps: Build a plan, book a call, or speak to Sara.