Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of Medical Digital Solutions (“MDS”, “we”, “us” or “our”) websites, forms, demos, payment links and professional services.

Medical Digital Solutions is an Egyptian One Person Limited Liability Company registered under Commercial Registration No. 163421, with registered office at Property No. 6, 2nd Floor, Ahmed Fakhry Street, Nasr City, Cairo, Arab Republic of Egypt.

By using our website or engaging MDS for services, you agree to these Terms together with any applicable proposal, quotation, order form, Statement of Work (“SOW”), service agreement or other written commercial agreement.

Our services are intended primarily for business and professional use. If you act for a clinic, hospital, medical group, company, platform, professional practice or other organization, you confirm that you have authority to act for and bind that organization where applicable.

You are responsible for maintaining the security of any accounts or access credentials provided to your organization and for ensuring that authorized users comply with the applicable terms.

MDS provides professional healthcare branding, growth strategy, digital marketing, performance media, content, websites and conversion experiences, AI-supported workflows, CRM and automation, analytics, production, consulting, training and related services as defined in the relevant scope.

MDS is not a healthcare provider. Our websites, growth services, AI tools, demos and communications are not a substitute for clinical advice, diagnosis, prescribing, emergency care or professional medical judgment.

The scope, deliverables, assumptions, dependencies, timeline, fees, payment schedule and responsibilities for a specific engagement are defined in the applicable proposal, quotation, SOW or service agreement.

If scope, priorities, volumes, markets, platforms, timelines or deliverables change after approval, MDS may issue a change request, revised quotation or updated SOW. Work outside the approved scope is not included unless agreed in writing.

Clients are responsible for providing timely information, access, materials, approvals, subject-matter input and operational cooperation reasonably required for MDS to perform the agreed services.

Clients remain responsible for the accuracy and legality of information, claims, offers, clinical statements, trademarks, images, patient permissions and other materials they provide or approve for publication.

Delays in access, approvals, content, platform credentials, media funding, operational readiness or other client dependencies may affect timelines and performance.

MDS applies healthcare-aware governance to public-facing work, but the client is responsible for ensuring that final published medical, advertising, privacy, professional-practice and market-specific content complies with the laws, regulations, codes and professional requirements applicable to the client and its jurisdiction.

MDS does not guarantee regulatory, platform, advertising or third-party approval.

MDS may use AI-assisted tools or workflows for research support, content operations, response systems, automation, analysis, creative production and other non-clinical business functions.

AI-assisted outputs may contain errors or limitations and require appropriate human review. MDS does not position AI tools as autonomous clinical decision-makers and does not authorize them to diagnose, prescribe or replace professional healthcare responsibility.

MDS services may depend on third-party platforms such as advertising networks, hosting providers, CRMs, messaging services, analytics tools, scheduling systems, AI providers, payment service providers, production suppliers and other technology or service partners.

Third-party services are governed by their own terms, policies, technical availability and approval rules. MDS is not responsible for third-party outages, policy changes, account suspensions, platform enforcement or decisions outside MDS control.

Advertising spend, software subscriptions, licenses, domains, hosting, talent, production bookings, external suppliers, travel, printing and other third-party costs are excluded unless the applicable written scope expressly states otherwise.

Fees, currencies, payment schedules, taxes and billing milestones are stated in the applicable proposal, quotation, SOW, service agreement or invoice. If no separate due date is stated for a project kickoff payment, payment is due before service commencement.

MDS may pause or defer work where an agreed payment is overdue, without being responsible for resulting timeline impact.

Clients are responsible for applicable bank charges, card-issuer charges, currency-conversion charges, taxes or duties unless the written commercial agreement states otherwise or applicable law requires a different treatment.

MDS may offer card payments, hosted checkout pages, invoices or payment links operated by independent payment service providers (“PSPs”). The PSP may collect cardholder and payment authentication information directly and process the transaction under its own terms and privacy notice.

Where checkout is hosted or processed by a PSP, MDS does not intentionally collect or store the cardholder’s full payment-card number, CVV/security code or card authentication credentials. MDS may receive transaction identifiers, masked card/network information, amount, currency, status, timestamps and other payment confirmation data needed for reconciliation, support and recordkeeping.

Payments may be subject to bank authorization, 3D Secure or other authentication, fraud screening, transaction limits, currency rules and PSP risk controls. A payment is treated as complete only after the relevant processor confirms successful authorization/settlement status to MDS.

Refund and cancellation eligibility depends on the applicable scope, the stage of work, approved milestones, resources allocated, third-party costs and any specific terms in the signed commercial agreement.

The dedicated Refund & Cancellation Policy forms part of these Terms and should be read before payment. If a signed SOW or service agreement contains specific cancellation/refund terms, those specific terms govern the relevant engagement to the extent permitted by applicable law.

Each party retains ownership of intellectual property, materials, systems and know-how it owned before the engagement.

The client retains ownership of materials it supplies and grants MDS a limited right to use those materials to deliver the agreed services.

Rights in final client-specific deliverables are governed by the applicable SOW. Unless otherwise agreed, use rights in final approved deliverables become available after the amounts due for those deliverables have been paid in full. MDS retains its pre-existing methods, templates, know-how, frameworks and intellectual property, including the AI Healthcare Growth System™ and other protected MDS systems and methodologies.

Each party should protect confidential business information received from the other and use it only for the relevant engagement, subject to lawful disclosure obligations.

Personal data collected through MDS digital touchpoints is handled in accordance with the MDS Privacy Policy. Clients should not submit patient-identifying information, medical records or unnecessary sensitive health information through general website forms or ordinary business contact channels.

MDS is built around measurable growth accountability, not unsupported guarantees. Outcomes can be affected by market conditions, offer quality, pricing, competition, media budgets, platform changes, response speed, operational capacity, patient experience, client approvals and implementation consistency.

MDS does not guarantee rankings, revenue, lead volume, patient volume, bookings, advertising approval, platform reach, ROI, ROAS or any specific commercial or clinical outcome.

Except where expressly stated in a signed agreement or required by law, services are provided on an “as available” basis within the agreed scope and dependencies.

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential or punitive damages arising from an engagement, including loss of profits, revenue, goodwill or data, except where such limitation is not legally permitted.

Unless a signed agreement expressly sets a different lawful cap, MDS’s aggregate liability arising from a specific engagement will not exceed the fees actually paid to MDS for the specific SOW or engagement giving rise to the claim. This limitation does not apply where liability cannot lawfully be limited or excluded.

The client is responsible for claims resulting from client-provided materials, instructions, approvals, unlawful use of deliverables, missing rights or consents, or violations of law or third-party platform rules attributable to the client.

MDS will address third-party intellectual-property claims relating to original MDS-created deliverables in accordance with the applicable signed agreement, subject to exclusions for client materials, client modifications and third-party components.

MDS may suspend or terminate services where there is material non-payment, material breach, security risk, unlawful instructions, healthcare-safety risk or another serious compliance concern. Termination does not remove amounts already accrued or obligations that by their nature continue after termination.

Client termination and notice requirements are governed by the applicable SOW/service agreement and the Refund & Cancellation Policy.

Unless a signed agreement states otherwise, these Terms are governed by the laws of the Arab Republic of Egypt.

The parties should first attempt to resolve disputes in good faith through documented review and authorized management escalation. Subject to any mandatory law or agreed dispute-resolution clause, the competent courts of Cairo, Egypt will have jurisdiction.

MDS may update these Terms when services, payment methods, technology, regulation or operational practices change. The effective date shown on this page identifies the current published version. Material changes apply prospectively unless otherwise required by law or agreed in writing.

Medical Digital Solutions

One Person Limited Liability Company — Arab Republic of Egypt

Commercial Registration No. 163421

Property No. 6, 2nd Floor, Ahmed Fakhry Street, Nasr City, Cairo, Arab Republic of Egypt

Email: sales@mds.healthcare

Phone / WhatsApp: +20 11 1112 7217

Website: https://mds-healthcare.com